Click on the Channels icon on the left side of the dashboard. Save changes. Though, when your attention is back at the desktop, you are ready to go to the main dashboard once again. First, you will see a little disclaimer that not all Landbot features are usable in WhatsApp because of the restrictions of its interface.
This concerns UI related features such as button responses. As an example, I will throw together a simple product survey chatbot as it makes it easy to demonstrate a variety of features. So, as a starter, you need a conversation opener, you can kick off with a question or a message as I did below:. When people opt in to communicate with you via WhatsApp, besides their telephone number, you also get access to their WhatsApp name.
Hence, you are free to personalize from the beginning. The first question type I will share with you is a simple open-ended question.
Since at this point the answer doesn't really contain important information and is more of a customer engagement prompt, I left the variable on the default " text" setting.
Since I will be asking for users' age, I will create a new specific variable to capture this data. It allows you to set min and max values as well as prefixes or numeric formats. To do that, all I need is setting up a condition that will split the conversation flow into two branches. In this case, I want to condition the age of the respondent so I select it as the variable to condition.
Next, you can choose what kind of condition to apply:. However, that doesn't mean you have to give up the idea of giving your users set choices completely! The only difference is that on the WhatsApp interface, the buttons will appear in the form of a numbered list see example below.
Now, l asked my survey participants about their experience with tech to assess their background. Since there are no buttons in WhatsApp UI, like in the example above, I gave my users a little hint on how to proceed:. To save the user answer in the Button question under an easily recognizable variable, click on the three dots in the upper right corner of the block:.
So, when the user types in the number 1, 2 or 3, each answer can take them down the same or a different path based on the answer. First, I choose the variable under which to save the response. Next, I simply add the keywords I highlighted in the buttons:. At this stage, the survey participant would have shown me his or her tech background. However, the answers in the buttons are too wordy and I want to differentiate the tech profiles with simple labels. This one allows you to assign a specific value to your variable.
If your variable is numerical, you can even use it to make calculations! I used the block to assign a simple tech profile label. The message block is pretty flexible. Of the options available, I chose YouTube and just copy-pasted the link of the video I want my bot to share. Then I added a simple prompt asking the participants to watch the video before proceeding to answer the rest of the questions.
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